Refund and Returns Policy

At Giftachio, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return it under our Return Policy. Please read the following guidelines carefully to understand our return process.

1. Eligibility for Returns:

To be eligible for a return, the following conditions must be met:

  • The product must be in its original condition and packaging.
  • The return request must be initiated within 7 days from the date of delivery.

2. How to Initiate a Return:

To initiate a return, please follow these steps:

  • Log in to your Giftachio account.
  • Go to the “Order History” section.
  • Locate the order containing the item you wish to return.
  • Click on “Initiate Return” and follow the on-screen instructions.

3. Return Shipping:

The cost of return shipping is the responsibility of the customer, except in cases where the return is due to a mistake on our part (e.g., wrong item sent or a defective product). Please ensure that the returned product is adequately packaged to prevent damage during transit.

4. Refund Process:

Upon receiving the returned item and confirming that it meets our return criteria, we will process your refund. The refund will be issued to your original payment method within 7 business days.

5. Non-Returnable Items:

Some items are non-returnable for hygiene or safety reasons, such as personalized or perishable goods. Giftachio reserves the right to determine whether an item is eligible for return.

6. Damaged or Defective Items:

If your order arrives damaged or you receive a defective item, please contact our customer support within 7 days of delivery. We will assist you in resolving the issue promptly.

7. Contact Us:

If you have any questions or concerns about our Return Policy, please contact us at [contact email].

Thank you for shopping at Giftachio. We are committed to providing a hassle-free return process to ensure your satisfaction with our products.